Are You a Patient Experience Focused Clinical Assistant?
Qualifications
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High school graduate or equivalent GED.
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Customer Service experience required.
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Excellent interpersonal skills: this is a patient-facing position.
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Willingness to learn in a fast-paced environment.
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Excellent computer skills.
Responsibilities
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Interact effectively with patients, family members and vendors as appropriate.
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Interact effectively with physicians and staff.
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Assist patients, assemble chart information, make patient appointments.
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Assists with patient flow, triage, and rooming patients.
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Competently and accurately obtain patient information.
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Takes and records vital signs as appropriate; assists provider in clinic.
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Obtains patient histories and medications and documents in patient chart.
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Quickly and efficiently responds to patient inquiries and requests.
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Responsible for documentation of all patient interaction in the EMR.
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Tracks tests / other reports and verify results are available for physician review prior to patient follow up appointments.
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Coordinate work comp appointments and authorizations.
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Work closely with adjusters and employers to make sure all provider documentation is received and sent in a timely manner.
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Collect, maintain, update, and document all relevant information for the treatment of patients and payment of workers’ compensation claims.
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Responsible for completion of disability forms.
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Other tasks as assigned by supervisor, medical assistant, or provider
